Accessibility Statement

At Snaxtime.com, we believe everyone deserves a seamless and enjoyable online experience, and we're dedicated to making that a reality for all our users.

Snaxtime.com is committed to providing an accessible and user-friendly experience for all individuals, including those with disabilities. We are continuously working to enhance the accessibility of our website and comply with applicable accessibility laws and standards.

Accessibility is a continuous process, and we are committed to regular updates and improvements to meet legal and user expectations.

This statement outlines our ongoing efforts to ensure digital accessibility, provides information about alternative methods to access our services, and describes the steps we take to address accessibility issues promptly and effectively.

By continuing to use this website, you acknowledge that you have read and agree to our Accessibility Statement, including the mandatory mediation clause.

Measures to Support Accessibility

To ensure that Snaxtime.com remains accessible and usable for all individuals:

  • Compliance with WCAG Standards: We actively work to comply with the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, as recommended by the World Wide Web Consortium (W3C).
  • Accessibility Audits: We conduct regular audits and reviews to identify and address barriers.
  • Feedback Mechanisms: We encourage feedback from users, especially those utilizing assistive technologies, to identify areas for improvement.
  • Training: Our team receives ongoing accessibility training to ensure best practices are implemented.

Accessibility Features

Our website includes:

  • Keyboard Navigation: Fully navigable using keyboard controls.
  • Screen Reader Compatibility: Designed to support ARIA attributes and integrate with assistive technologies.
  • Contrast and Text Scalability: Ensures sufficient color contrast and scalable text for readability.
  • Alternative Text: Meaningful descriptions accompany all images.
  • Accessible Forms and Content: Interactive elements, such as forms and menus, are built to be usable for all.

Alternative Access to Our Services

If you cannot access any part of Snaxtime.com, we offer alternative methods:

  • Email: Contact us at contact@snaxtime.com for assistance, including completing transactions, receiving product details, or other support. We will respond within 2 business days.
  • Voice Assistance: Include your phone number in your email if voice support is needed.
  • Promotions: Any time-sensitive promotions will be honored based on the date of your inquiry.

Issue Resolution and Timeline

At Snaxtime.com, we prioritize addressing accessibility issues promptly:

  1. Acknowledgment: We will confirm receipt of your inquiry within 2 business days.
  2. Investigation and Resolution: An update or resolution will be provided within 30 business days, depending on the issue's complexity. Timelines begin upon acknowledgment.
  3. Alternative Access: During this period, alternative methods for accessing services will remain available.

After the resolution period (30 days), if you are dissatisfied with the resolution, mediation is the next step.

Mandatory Mediation Clause

If an accessibility dispute cannot be resolved through the process described above, Snaxtime.com requires mediation as the first step before initiating any legal proceedings. This ensures that all parties have an opportunity to collaboratively resolve the issue in a fair and cost-effective manner.

Mediation will be conducted under the oversight of a neutral third-party mediator, selected jointly by the parties or appointed by an independent mediation service. Both parties are required to participate fully and collaboratively in seeking a resolution. Failure to engage in this process may be considered non-compliance with this agreement and could affect subsequent legal outcomes.

Mediation Process:

  1. Good Faith Mediation: A neutral third-party mediator will oversee the process.
  2. Selection of Mediator: The mediator will be selected jointly by the parties. If the parties cannot agree within this timeframe, the mediator will be appointed by a recognized independent mediation service, such as the American Arbitration Association (AAA) or JAMS (Judicial Arbitration and Mediation Services), ensuring neutrality and professionalism.
  3. Mediation Timeline: Mediation will occur within 30 days of a written request.
  4. Costs: The costs of mediation will be shared equally by both parties unless otherwise agreed.
  5. Escalation: If unresolved after 30 days, legal remedies may be pursued.

Note: Mediation is a mandatory precondition to initiating any legal proceedings related to accessibility disputes. Any lawsuit filed without fulfilling this requirement may be subject to dismissal or suspension until the mediation process is completed. Bypassing mediation may also result in liability for the costs incurred by Snaxtime.com to defend the premature lawsuit.

Compliance with NYC and State Accessibility Laws

Snaxtime.com complies with:

  • The Americans with Disabilities Act (ADA).
  • Section 508 of the Rehabilitation Act.
  • New York State Human Rights Law.
  • Other state and local accessibility laws.

We monitor legal updates to maintain compliance.

Disclaimer

While we strive for full accessibility, certain third-party services, tools, or updates may not fully meet accessibility standards. We make every reasonable effort to mitigate such barriers. Feedback is welcomed to address these issues promptly. We evaluate third-party services to ensure accessibility compliance to the extent feasible. If issues arise, we work with the provider to address them promptly.

Legal Protection

By making reasonable efforts to comply with accessibility laws, providing alternative methods, and maintaining transparency, Snaxtime.com demonstrates good faith efforts to address accessibility concerns and reduce legal risks.

Contact Us

We value your input. Please contact us with any feedback or concerns: